“Hi! I need to know who did my husband’s physical therapy appointment this morning so I can find out if he was able to walk further today.”
It seemed like such a simple request. I had finally learned that I was allowed to venture up the hall to the nurses’ station to ask questions. The nurses’ station was right next to the therapy room, but the double doors to the therapy room were often closed. It appeared to be off limits. But since I could now go to the nurses’ station with my questions, I figured that was my access to all information related to my husband’s progress.
Again I was wrong. “They are on a separate system,” I was told. “We do not have access to any of the information from therapy.” So the nurses could access information like what medications he was given, but not what kind of therapy he had received. I’d like to think there’s a practical reason for them being separate, but if we’re looking at this from the point of view of helping the patient to get better, it seems like it would be a good idea for the two neighbors to talk to each other. I think if I were responsible for administering medications, I might want to know if the patient had walked an extra mile that day. And if I were a therapist, I’m pretty sure I’d want to know if the patient had changed medications or had the dosage increased that morning. Maybe it’s just me but this thing about communications keeps coming up.